Privacy Policy | Python Institute

Privacy Policy

Learn how we collect, use, and safeguard learner data across the Python Institute platform.

1. Information We Collect

We only collect the data needed to deliver certifications, improve learning outcomes, and maintain a safe platform.

Account & Profile Data

  • Contact details, billing information, and exam preferences you share with us.
  • Progress inside Python Institute learning paths and certification attempts.
  • Support conversations, survey responses, and opt-in communication settings.

Usage & Technical Data

  • Device identifiers, browser type, operating system, and time zone.
  • Authentication logs, exam proctoring artefacts, and audit trails for security.
  • Cookie identifiers that help remember sessions and personalise content.

2. How We Use Your Information

Every processing activity is tied to a clear purpose and legal basis under applicable privacy regulations.

Purpose Examples Legal basis
Deliver certifications and support Registering exams, verifying identity, issuing certificates, answering support tickets. Contractual necessity
Improve learning experience Analysing anonymised usage trends, rolling out new features, preventing cheating. Legitimate interest
Communicate important updates Exam reminders, policy notices, service disruptions, optional newsletters (with consent). Contractual necessity / Consent
Meet regulatory obligations Keeping financial records, responding to legal requests, meeting accreditation requirements. Legal obligation

3. Sharing & International Transfers

We work with carefully vetted partners to provide essential services while protecting your data.

  • Vetted processors: Hosting, payment, analytics, and proctoring partners access the minimum data required through encrypted channels.
  • Compliance requests: We may disclose information when compelled by law, court order, or to protect candidates and platform integrity.
  • Cross-border transfers: When data leaves your region, we rely on standard contractual clauses or equivalent safeguards.

4. Data Retention & Security

We keep certification and billing records only as long as they remain operationally or legally necessary.

  • Encryption in transit and at rest for personal and payment data.
  • Role-based access, MFA for staff, and quarterly access reviews.
  • Annual penetration tests, patch management, and incident response playbooks.

5. Your Rights

Depending on where you live, you can make the following requests and we will respond within 30 days.

  • Access a copy of the personal data we hold about you.
  • Rectify inaccurate or incomplete profile information.
  • Erase data when it is no longer needed or has been processed unlawfully.
  • Object to certain processing or withdraw consent for marketing at any time.

6. Contact & Complaints

We are always transparent about data handling and aim to resolve issues quickly.

Email

privacy@pythoninstitute.co

Phone

+91 85458 80870

Address

631/163 Ismailganj, Surendra Nagar, Juggaur, Lucknow, Uttar Pradesh 226028, India

If you believe your rights have been infringed, you can escalate to your local data protection authority. We cooperate fully with any investigation.